Cincinnati, OH— January 12, 2023 – The West Clermont HealthPlex announced today that it has been named a winner in the 4th Annual MXM Locations of Excellence Awards. The West Clermont HealthPlex is a repeat winner of this highly acclaimed award and has, yet again, achieved an average score of 9 or higher in at least 5-member feedback categories. This recognition is a testament to The West Clermont HealthPlex’ ability to gather and act on member feedback and be a leader in providing exceptional member experience.
Health clubs have been under enormous strain for the past few years. Creating thorough cleaning and safety protocols, keeping clubs staffed appropriately and providing an exceptional customer experience has become even more important to gaining member loyalty and satisfaction. As standards and expectations have risen, so have challenges health clubs face in meeting them.
Terri Pierce, General Manager of the West Clermont HealthPlex, attributed the health club’s success in providing a stand-out member experience to her excellent team and their willingness to go above and beyond members’ expectations. Terri said, "we are honored to receive the MXM Award for Exceptional Member Experience for 2022! Our team is our greatest asset, and their commitment to providing our members with a high level of service is to be commended."
The Clubs awarded the MXM Locations of Excellence Awards have set themselves apart from other health clubs and seen success because of innovation and their commitment to gaining and evaluating feedback in an effort to provide an optimal experience for their members.
Winners are selected based upon two criteria:
(1) The winner must have at least 240 valid member feedback responses for the last six months of 2022.
(2) The winner must achieve an average score of 9 in four required categories, and one flex category score of 9.
The required categories are:
● Front Desk Staff Friendliness
● Overall Staff Friendliness
● Health club/Club Cleanliness
● Likelihood to Recommend
The flex categories are:
● Equipment Condition
● Locker Room/Showers
● Staff Assistance
● Group Exercise/Fitness Classes
● Personal Training Services
“The West Clermont HealthPlex is a model of member experience excellence for fitness clubs around the world,” said Blair McHaney, CEO of MXM. “The MXM Locations of Excellence Award Winners optimize putting the customer at the center of club operations. Just ask their members—because we have.”
Of 900 clubs, only 67 received the highly acclaimed MXM Locations of Excellence Award this year. Mike Combes, Senior Director, Program Management & Engagement at HealthFitness, who oversees the West Clermont HealthPlex for the West Clermont School District, said, "It is outstanding for the West Clermont HealthPlex to be one of the few health clubs nationwide to achieve this award. We take pride in delivering an excellent experience for our members and greatly appreciate the recognition of our team's efforts."
The West Clermont HealthPlex is connected to the West Clermont High School. Located in the heart of Cincinnati's East Side, the HealthPlex serves the communities of Union Township, Pierce Township, Batavia Township, Ohio Township, Monroe Township, and Amelia. Our members find the convenience of our West Clermont location and our extensive selection of fitness opportunities to be very beneficial to their overall health and well-being. It is with this in mind that we strive to maintain our mission to inspire members through movement, community, and personal attention.
To learn more about the West Clermont HealthPlex please call (513) 943 - 5050.